Privacy Policy

This Privacy Policy describes how fragranceodyssey.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit our Site, we collect information about your device, your interaction with the Site, and details necessary to process purchases. We may also collect information if you contact us for customer support.

“Personal Information” means any information that can uniquely identify an individual.

Device Information

  • Examples: browser type, IP address, time zone, cookies, pages or products viewed, search terms, and browsing activity.

  • Purpose: to display the Site properly and perform analytics for optimization.

  • Source: collected automatically using cookies, log files, tags, or pixels.

  • Disclosure: shared with Shopify (our e-commerce platform).

Order Information

  • Examples: name, billing/shipping address, payment details (credit/debit card, bank), email, and phone number.

  • Purpose: to process orders, arrange shipping, issue invoices/confirmations, communicate with you, screen for risk/fraud, and—if you opt-in—send promotional offers.

  • Source: collected directly from you.

  • Disclosure: shared with Shopify for processing.

Customer Support Information

  • Examples: messages via email, WhatsApp, forms, or chat.

  • Purpose: to provide customer assistance.

  • Source: collected from you.

  • Disclosure: may be shared internally with support or operations teams.

Minors

The Site is not intended for individuals under the age of 14. We do not knowingly collect data from children. Parents/guardians may contact us if they believe a child has shared Personal Information.

Sharing Personal Information

We share information with service providers to deliver our services:

  • Shopify powers our store. Learn more here: Shopify Privacy Policy.

  • We may disclose Personal Information to comply with legal obligations, enforce policies, or respond to lawful requests.

Using Personal Information

We use Personal Information to:

  • Fulfill and deliver orders

  • Process payments

  • Provide invoices/confirmations

  • Communicate updates and promotional offers

  • Optimize and secure our services

Lawful Basis (for EEA Customers)

If you are a resident of the EEA, we process your Personal Information under:

  • Consent

  • Contract fulfillment

  • Legal compliance

  • Protection of vital interests

  • Legitimate business interests

Retention

We retain your Personal Information unless you request deletion.

Automatic Decision-Making

We do not engage in significant automated decision-making. Shopify may use limited systems to detect fraud (temporary deny-lists of IPs or cards).

Your Rights

  • GDPR (EEA Customers): You can request access, updates, erasure, or data portability. Data may be processed in Ireland and transferred to Canada/USA. Learn more here.

  • CCPA (California Customers): You can request access, corrections, deletion, or designate an authorized agent.

Cookies

Cookies improve your browsing by remembering preferences and enhancing performance.

Types of cookies we use:

  • Necessary cookies (cart, checkout, login)

  • Analytics cookies (Shopify tracking, referral data)

  • Advertising cookies (personalized offers)

You can manage cookies in your browser settings. Blocking cookies may limit site features.

Do Not Track

We do not alter our practices in response to “Do Not Track” signals.

Changes

We may update this Privacy Policy periodically to reflect new practices or legal requirements.